Laura Phillips
Mentor + Delivery Director
Experienced Customer, People and Delivery Focused Leader of Technology and Business/Digital Transformation | Passionate Leader/ Mentor & diversity advocate
I believe people are capable of more than they realise, and great leadership unlocks that potential. I create environments where individuals thrive, teams deliver, and organisations grow through clarity, trust, and purposeful action. I'm a strategic, people-first leader with deep experience across programme delivery, technical development, and stakeholder engagement in both retail and digital environments. I thrive in fast-paced, evolving contexts, bringing clarity, calm, and momentum to complex challenges. I lead high-performing in-house and vendor teams through the full development lifecycle. My communication style builds trust across Board and senior leadership, ensuring alignment and action. Driven by purpose and creativity, I foster collaborative cultures that deliver results. My leadership is grounded in high standards, trust, and a belief that people thrive when supported to grow and contribute meaningfully.
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